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Ahmed Nabil

Neuera Solutions > Team > Ahmed Nabil

Ahmed Nabil

Recruitment manager / Egypt

Egypt /Age : 30 years

Incident Management Engineer & Technical Recruitment Specialist

Ahmed Nabil is a dual-faceted professional combining high-level Incident Management expertise with a strategic background in Technical Recruitment. At VOIS, he excels in orchestrating rapid technical recoveries and ensuring operational resilience for mission-critical systems.

Core Competencies
  • Incident & Crisis Management: Expert handling of high-priority (P1/P2) technical escalations and service continuity.
  • Strategic Recruitment: Specialized in technical talent acquisition, interviewing, and candidate assessment for IT roles.
  • Operational Resilience: Proficient in Root-Cause Analysis (RCA) and long-term infrastructure stability.
  • Systems Monitoring & ITSM: Advanced skills in Nagios, Zabbix, ServiceNow, and BMC Remedy.
  • Cross-Functional Leadership: Bridging communications between technical teams and HR/Leadership stakeholders.
Professional Achievements
Engineering & Operations
  • SLA Mastery: Led resolution of 57+ critical incidents with 100% compliance with global SLAs.
  • Process Efficiency: Reduced Incident Resolution Time by 73% through workflow optimizations.
  • Uptime Excellence: Achieved 86% improvement in system reliability via proactive monitoring.
Recruitment & Talent Acquisition
  • Technical Talent Sourcing: Identified and onboarded high-caliber engineers aligned with business goals.
  • Interview Optimization: Refined assessment processes — higher quality of hire, lower turnover.
  • Bridging the Gap: Translated complex job requirements into effective hiring strategies for HR teams.

Technical Skills

  • Incident & Crisis Management — Expert handling of P1/P2 escalations, SLA compliance, and service continuity.
  • ITSM & Monitoring Tools — Advanced proficiency in Nagios, Zabbix, ServiceNow, and BMC Remedy.
  • Technical Recruitment — End-to-end talent acquisition, interviewing, and candidate assessment for IT roles.
  • Root-Cause Analysis (RCA) — Diagnosing infrastructure failures and implementing long-term stability solutions.
Contact us at info@neuerasolutions.com

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