LEGAL

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NeuEra Solutions is committed to protecting your rights, your data, and your trust. Read how we operate — openly, responsibly, and always in your interest.

Last Updated: March 2026

Governing Law: England & Wales

GDPR Compliant

SSL Secured

Privacy Policy Terms of Service Cookie Policy GDPR Compliant Data Protection Your Rights NeuEra Solutions England & Wales Privacy Policy Terms of Service Cookie Policy GDPR Compliant Data Protection Your Rights NeuEra Solutions England & Wales

Last updated: 1 March 2026 — These terms govern your use of NeuEra Solutions' website and services.

Section 01

About NeuEra Solutions

NeuEra Solutions Ltd ("NeuEra", "we", "us", "our") is a business process outsourcing company registered in England and Wales. We provide multilingual customer care, customer service, ecommerce support, tech support, and virtual assistant services to businesses worldwide.

By accessing neuerasolutions.com or engaging our services, you agree to be bound by these Terms of Service in full.

These Terms apply to all visitors, clients, and any individual or entity interacting with NeuEra's digital presence or contracted services.

Section 02

Services We Provide

NeuEra Solutions provides the following outsourced business services to clients globally:

Customer Care — multilingual, omnichannel frontline support
Customer Services — inbound/outbound managed service operations
Ecommerce Support — order management, returns, marketplace support
Tech Support & Help Desk — T1 to T3 technical issue resolution
Virtual Assistants — dedicated multilingual executive support

All services are subject to individual SLAs and Statements of Work agreed prior to engagement.

Section 03

Client Responsibilities

Provide accurate, complete, and up-to-date information required for service delivery
Ensure all data shared with NeuEra complies with applicable data protection laws
Not use our services for any unlawful, fraudulent, or harmful purpose
Maintain confidentiality of any login credentials or systems shared by NeuEra
Promptly inform NeuEra of any material changes to your business operations
Pay all agreed fees in accordance with the payment terms in your contract

Section 04

Fees, Billing & Payment

All service fees are agreed in writing prior to commencement. NeuEra operates on a transparent, fixed-pricing model with no hidden costs.

Invoices are issued monthly in advance unless otherwise agreed
Payment terms are Net 14 days from invoice date by default
Late payments may incur interest as permitted under UK law
All prices are exclusive of VAT unless otherwise stated
NeuEra reserves the right to suspend services for accounts more than 30 days overdue

No lock-in contracts. Clients may scale, pause, or terminate services per the notice period in their individual service agreement.

Section 05

Limitation of Liability

To the maximum extent permitted by law, NeuEra Solutions shall not be liable for any indirect, incidental, consequential, or exemplary damages arising from use of our services.

NeuEra's total aggregate liability shall not exceed the total fees paid in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits NeuEra's liability for death, personal injury from negligence, fraud, or any liability that cannot be excluded by law.

Section 06

Confidentiality

NeuEra Solutions treats all client data, business information, and operational details as strictly confidential.

NeuEra will not disclose client data to any third party without prior written consent
All NeuEra agents sign binding confidentiality agreements prior to engagement
Client information is stored securely and accessed only by authorised personnel
Confidentiality obligations survive the termination of any service agreement

Section 07

Governing Law & Disputes

These Terms shall be governed by the laws of England and Wales. Any dispute shall first be subject to good-faith mediation. If unresolved within 30 days, parties agree to the exclusive jurisdiction of the courts of England and Wales.

For legal notices: info@neuerasolutions.com

Questions About Our Terms? Our team is available to clarify any aspect of these terms before you engage our services.

Contact Legal Team

Last updated: 1 March 2026 — How NeuEra Solutions collects, uses, and protects your personal data.

Section 01

Data We Collect

NeuEra collects personal data only when necessary to provide services, respond to enquiries, or fulfil legal obligations.

Identity Data — name, job title, company name
Contact Data — email address, phone number, postal address
Technical Data — IP address, browser type, device info, cookies
Usage Data — pages visited, time on site, referral source
Communications Data — records of emails, calls, or messages sent to us
Service Data — information shared for the purpose of service delivery

Section 02

How We Use Your Data

To respond to enquiries and deliver requested services
To manage client accounts, billing, and contractual obligations
To improve and optimise our website and service offerings
To send relevant service updates and communications
To comply with legal, regulatory, and tax obligations
To prevent fraud and maintain system security

Marketing: Only where you have explicitly opted in. Opt out anytime at privacy@neuerasolutions.com.

Section 03

Data Sharing & Third Parties

NeuEra does not sell, rent, or trade your personal data. We share only where necessary:

IT & Platform Providers — CRM, helpdesk and hosting under strict data processing agreements
Payment Processors — for secure billing and invoicing only
Legal Authorities — when required by law, regulation, or court order
Professional Advisors — lawyers and accountants bound by confidentiality

Section 04

Data Retention

Client contract data — retained for 7 years after contract end
Enquiry and marketing data — retained for 2 years from last interaction
Technical/usage data — 12 months then anonymised
Financial records — 6 years per HMRC requirements

Upon expiry, personal data is securely deleted or permanently anonymised.

Section 05

Data Security

SSL/TLS encryption across all web and communication platforms
Role-based access controls — data accessible only to authorised personnel
Regular security audits and vulnerability assessments
Mandatory data protection training for all NeuEra staff
GDPR Article 33 compliant incident response procedures

Data Protection Enquiries Contact our Data Protection Officer for any privacy-related concerns or data subject requests.

privacy@neuerasolutions.com

Last updated: 1 March 2026 — How NeuEra Solutions uses cookies and tracking technologies.

Section 01

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. NeuEra's website uses cookies in accordance with UK PECR regulations and GDPR.

You can control cookie settings at any time through your browser settings or our cookie consent banner.

Section 02

Types of Cookies We Use

Strictly Necessary — Essential for the website to function. Cannot be disabled.
Performance & Analytics — Track how visitors use the site (e.g. Google Analytics).
Functional — Remember preferences such as language and region.
Marketing — Deliver relevant ads. Only enabled with your explicit consent.

Section 03

Managing Cookie Preferences

You may update your preferences at any time by:

Clicking the "Cookie Settings" link in the footer of this website
Adjusting your browser's privacy/cookie settings directly
Emailing privacy@neuerasolutions.com to request data deletion

Cookie Preferences Update your cookie settings or request a full data deletion at any time.

Update Preferences

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